Refund policy

Shipping Policy

We are thrilled to offer Free Standard Shipping on all orders shipped within the United States!

  • Processing Time: Because our products are custom-made just for you, please allow 2–5 business days for your order to be printed and packed before it ships.

  • Shipping Time: Once shipped, standard delivery typically takes 5–9 business days.

  • Tracking: You will receive a tracking link via email the moment your order is on its way.

Return & Exchange Policy

We want you to love your order! Because our items are printed on demand especially for you, we have tailored our return policy to keep things fair and simple.

1. Damaged, Defective, or Wrong Items

If we made a mistake, we will fix it—completely on us! If your item arrives damaged, defective, or if you received the wrong item/size by mistake:

  • Contact us at hello@capoya.com within 14 days of delivery.

  • Send us a clear photo of the issue along with your order number.

  • Cost: We will ship you a replacement item completely free of charge.

2. Size Changes & Buyer's Remorse

Ordered the wrong size or changed your mind? We can help you out, but because each item is custom-made to order, the following rules apply:

  • Cost: We charge a flat rate fee of $8.99 to cover return shipping and restocking. This amount will be automatically deducted from your final refund, which will be issued to your original payment method.

  • Condition: Items must be unworn, unwashed, and in their original packaging to be eligible for a return.

  • Timeframe: Please contact us at returns@capoya.com within 14 days of receiving your package to initiate this process.

3. Non-Returnable Items & Exceptions

Certain types of items cannot be returned. Please review the exceptions below:

  • Final Sale: Items purchased during clearance events or explicitly marked as "Final Sale" cannot be returned or refunded.

  • Gift Cards: Gift cards are completely non-refundable.

4. Exchanges

The fastest and most efficient way to ensure you get what you want is to return the item you have using our return process. Once your return is accepted, you can make a separate, brand-new purchase for the correct item or size. This ensures your new product gets into production without delay!

How to Start a Return

  1. Email us at returns@capoya.com with your order number and the reason for your return.

  2. We will email you a prepaid return shipping label.

  3. Drop your package off at the designated carrier.

Refund Processing & Timeline

Once we receive and inspect your returned item to ensure it is in its original condition, we will process your refund.

  • You will receive an email notification as soon as the refund is approved.

  • The refund will be issued to your original payment method, minus the $8.99 return fee.

  • Timeline: Please remember it can take 5–10 business days for your bank or credit card company to process and post the refund to your account.

Note: Please do not send your purchase back to the manufacturer address printed on the package wrapper without contacting us first, as this will prevent us from processing your refund.